Mock Call Script with Call Flow Guide: Hotel Booking

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This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. I have also included the product knowledge so you can train yourself to think like a call center agent.

UNINTERRUPTED VERSION OF THIS MOCK CALL:

DO NOT watch this mock call like an outsider. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills.

Comments, requests, suggestions, drop them in the comments.
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